Frequently Asked Questions

How is HeartWork different?

We are a small, boutique clinic that provides services that encompass both a warm, open-hearted approach and scientific rigor. We utilize exclusively evidence-based approaches while personalizing the treatment to you and your family. We practice from a strengths-based approach and will work with you to get you in touch with what matters most, and use that as a guide to making changes in your life. In other words, we see you for the whole person that you are and not just your struggles. Our values are to always provide connection, respect, cultural sensitivity, and empowerment.

We believe in taking an active role in each session in order to facilitate effective change and transformation in your life. Throughout our work together, we openly seek your feedback about your progress and modify the approach as needed to ensure that you are making progress toward your treatment goals. For psychological assessments, we take the time to tailor each evaluation to address your specific questions and concerns. Our commitment is to provide the highest-quality and most accurate assessment results that empower you and your family with a direction to move in.

Do you accept insurance?

At this time, we only accept Lyra Health insurance. If you have a PPO and would like to use your health insurance to see us as “out-of-network providers,” we can provide “superbills” for you to submit to your insurance company for reimbursement. In our experience, clients have been able to be reimbursed at high rates (generally between 50% - 70%), but we recommend clarifying this with you insurance carrier.

How quickly can I be seen or have an assessment completed?

Our availability for psychotherapy services can change from week to week. When we have an opening, we can schedule an appointment with you within one week. However, we recommend that you reach out to us directly to see if we currently have availability.

For assessments, we can schedule the first appointment within 2-4 weeks from our phone conversation. The feedback session, where we provide you with the results and a copy of our report, is typically scheduled 2-3 weeks after all of the testing has been completed.

What are your qualifications?

Dr. Hooks and Dr. Plambeck are licensed clinical psychologists who have each spent over 10 years training and working within the mental health system. Both Drs. Hooks and Plambeck completed doctorate programs and trained at American Psychological Association accredited internship programs, which is the highest ranking for an internship program. They each completed over 5,000 clinical hours during graduate school and earned their licenses after passing both national and state licensing examinations. For a more detailed information regarding each of their training experiences, click the link below to view their profiles.

Where do you keep my personal information?

We are 100% paperless. We keep all of your Personal Health Information (PHI) on a secure, confidential platform called TheraNest. Through the TheraNest platform, we will ask you to create a Client Portal, where you can complete any intake forms, view your upcoming sessions, pay invoices, and message us directly.

What can I expect in the first session?

We know that it can sometimes feel scary or overwhelming to come in for an appointment and to meet someone you do not know yet. We strive to create an open, comfortable, and warm place for us to get to know each other. At the beginning of the beginning of the session, we will review HeartWork’s consent form. A consent form explains HeartWork’s general policies, your rights, and the limits of confidentiality. Hence, this is an agreement between you and HeartWork before we start psychotherapy. From there, we will start discussing what brings you to treatment and what are your treatment goals. The first session is often called an “Intake Session” because we will ask you questions about your experience and areas of struggle, so we can start to offer support, strategies, and tools for moving forward.